Photo Tips

A clear photo helps us create a more accurate personalised product. Please use these simple examples when choosing your image.

Bright, even light

Natural daylight is best. Avoid strong shadows and flash glare.

Good example: bright, even light GOOD

Good example

Bad example: dark or harsh light BAD

Too dark or harshly lit

Front-facing portrait

Your pet must face the camera directly with both eyes visible. Do not use a side-profile photo.
GOOD
Clear and suitable
BAD
Side profile or face turned away

Sharp and high resolution

Eyes, nose, ears and fur should look sharp, not blurry or pixelated.
GOOD
Clear and suitable
BAD
Blurry or low-resolution

One pet per photo

Make sure we can easily identify the pet you want us to use.
GOOD
Clear and suitable
BAD
Several pets in one photo

Minimal obstruction

Please remove any accessories you do not want included in the final product. If you would like a small accessory to appear in the design, you may leave it on. We cannot guarantee that removing an accessory will accurately recreate the pet’s underlying features.
GOOD
Clear and suitable
BAD
Unwanted accessory or face obstruction

Simple background

A clean background helps us separate your pet from its surroundings.
GOOD
Clear and suitable
BAD
Busy background makes separation difficult
Accepted files: JPG, JPEG and PNG. Upload the largest clear original you have. If you are unsure, send the photo and we will let you know if another image would help.