How to Order Your Custom Pet Product
Welcome to our custom pet keepsake studio! Follow these simple steps to create a one-of-a-kind item featuring your beloved pet—we’ll turn your favorite memories into a unique treasure just for you.
Step 1: Choose Your Product & Style
Browse our curated collection of custom pet products and select your favorite product type (e.g., portrait, accessory, keepsake). Then pick your preferred style, size or design variant to match your preference.
Step 2: Upload Pet Photo & Enter Pet’s Name
Once you’ve selected your style, upload a clear, high-quality photo of your pet (the clearer the image, the more perfect the finished product!). Then enter your pet’s lovely name—this personal touch will make your custom piece extra special. Must read: https://craftmypaw.com/photo-tips/
Step 3: Design & Production
After we receive your order and a suitable pet photo, we prepare your design and begin production using your photo, pet’s name, and selected options. A separate preview email and approval are not required. If your photo is unclear or your instructions need clarification, we will contact you before proceeding.
Step 4: Careful Packing & Delivery
Once your custom product is finished, we pack it carefully and dispatch it. You will receive shipment and tracking information by email where available.
Make it yours
Your pet’s photo becomes a custom 3D keychain or bag charm without a character hood, keeping the focus on your pet’s own features.
Pick a star-shaped ring in Tiffany blue, green, red, pink, light pink, blue, orange or purple. Choose a paw charm in pink, yellow, light yellow, brown or light pink. Optional extras include a set of two acrylic charms, a pin with bell and a coloured silicone loop tie, plus a beaded chain in blue, green, multicolour, orange, pink, purple, white or yellow. Select the pictured options in Configure; the available choices are shown there. Small connectors and finishing accessories are coordinated with your design.
Your photo: use a sharp original image in bright, even light, facing the camera with both eyes visible. Keep the face unobstructed and only include accessories you want represented. JPG, JPEG, PNG and WebP are accepted. If we need a more suitable photo, we will contact you. See photo examples.
Sizes, materials & care
- 3D pet charm: 3D-printed resin, approximately 4 cm high; style variation ±0.1–0.5 cm. It is not hand-painted.
- Basic ring: metal, 4 cm high. Basic charm: acrylic, approximately 2 cm high; style variation ±0.2 cm.
- Pin + bell: metal and acrylic; pin 7.5 cm, total with bell 10.5 cm.
- Set of two charms: acrylic, approximately 5 cm long; style variation ±0.1–1 cm.
- Silicone loop tie: silicone, 15 cm unfastened; shorter when looped.
- Beaded chain: plastic and metal, approximately 15 cm long; handmade variation ±0.1–1 cm.
These are component measurements, not the total length of every finished combination. Images and configurator previews are not to scale. Small differences in size, texture, detail and screen colour may occur.
For everyday care, gently wipe with a soft cloth.
Before you order
Making time: 8–10 business days, or 5–8 with rush production, after we receive your order, payment and a suitable photo. We prepare the design and start production without a separate preview email or approval step; we contact you if details need clarification.
Shipping time: an estimated additional 10–15 business days. Rush production speeds up making, not shipping. Holidays, customs and carrier delays can extend delivery; tracking is emailed where available.
Where we ship: direct ordering is available for the countries and regions in the delivery-country selector, including Germany, the UK, the US, Canada, Australia and many others. France, Spain, Pakistan and Argentina are currently excluded from direct orders. Check the full destination list and shipping details before choosing a gift deadline.
Changes & cancellations: check your photo and selections before ordering. Personalised products cannot be returned simply for a change of mind. Before physical production begins, you may request a voluntary cancellation; acceptance is at our discretion. If accepted after custom design work has been commissioned, €9.90 is retained for that work; otherwise the full amount is refunded. Once production starts, voluntary cancellation is unavailable.
Damaged, incorrect or defective? email service@craftmypaw.com with your order number and useful photos. Depending on the issue, a repair, replacement or other applicable remedy will be arranged. Wait for return instructions; necessary return costs for defective or incorrect goods are covered. Your statutory rights remain unaffected. Read the full refund, return & cancellation policy.
A gift for their favourite human
A personal keepsake for a cat or dog owner, a pet-loving friend or your partner — for a birthday, Christmas or an everyday surprise. Choose a photo of their pet and colours they love. Allow for both making and shipping time when planning a gift.
